NUM (New University Model)

About the project

The brief was come up with an innovation and create a business model for it to be viable. Our answer to the brief was the re-invent the way that higher education operates; in the sense that if University exists to operate as a business first and foremost, then their ultimate achievement and goal should be customer satisfaction .i.e the student should finish their degree with a value for money product, brand loyalty creating word of mouth feedback for the University and ensuring more customers and therefore profit. The result was NUM, which broke down the steps a higher education institution can take in order to achieve the highest in student (customer) satisfaction.


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Nina Drakalovic


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