No Portfolios found.

Skills

Fashion, Film, Office, TV, Word

Employers

  • Topshop
    Customer Care Online Representative
    2017 - Present

    ? Representing TOPSHOP as the Brand Ambassador as the First point of contact
    ? Delivering exceptional customer service to Agents and all internal and external stakeholders via phone email and online Chat enquiries i.e. Order enquiries, tracking, stock enquiries, order processing and other ad-hoc general enquiries
    ? Monitoring, replying to social media comments on Facebook, Instagram & etc
    ? Liaison with relevant internal and external stakeholders with regards to discrepancies and resolution
    ? Creation and maintenance of customer data and reporting
    ? Processing refunds, exchanges and new orders for customers
    ? Reporting key website issues in detail to relevant team members
    ? Providing tracking details – liaison between Customer and courier provider
    ? Assisting with Stock Processing for retail replenishment
    ? Liaising with the warehouse team and couriers to ensure all deliveries are accurate and successfully delivered with a timely manner

  • Topshop
    Customer Care Online Representative
    2017 - 2017

    ? Representing TOPSHOP as the Brand Ambassador as the First point of contact
    ? Delivering exceptional customer service to Agents and all internal and external stakeholders via phone email and online Chat enquiries i.e. Order enquiries, tracking, stock enquiries, order processing and other ad-hoc general enquiries
    ? Monitoring, replying to social media comments on Facebook, Instagram & etc
    ? Liaison with relevant internal and external stakeholders with regards to discrepancies and resolution
    ? Creation and maintenance of customer data and reporting
    ? Processing refunds, exchanges and new orders for customers
    ? Reporting key website issues in detail to relevant team members
    ? Providing tracking details – liaison between Customer and courier provider
    ? Assisting with Stock Processing for retail replenishment
    ? Liaising with the warehouse team and couriers to ensure all deliveries are accurate and successfully delivered with a timely manner

  • TOpshop
    Back of House Officer
    2016 - 2016

    ? Customer Service and General Information
    ? Timely receiving, processing and tagging merchandise ? Assisting with bi-annual stocktakes and mini-audits
    ? Organising and cleaning the stockroom, Ensuring compliance with company standards
    ? WHS requirements and maintaining a safe work environment
    ? Working closely with the Merchandise and sales teams to ensure stock is being delivered to the shop ? Floor and replenished ensuring full size ranges are being displayed in a timely manner

  • JB HI FI
    Administration Officer
    2015 - 2015

    ? Daily Banking, Cash Handling and reconciliations of store sales that happened the day before.
    ? End of Month Auditing
    ? Daily Staff Payroll /Timesheet Monitoring
    ? Chasing, receiving and matching all stock against merchant invoices
    ? Processing Daily Refunds & Warranty receipts
    ? Update Monthly First Aid and OH&S reviews
    ? Stationary Orders
    ? Creating, maintaining and updating Staff HR documents
    ? Allocating Training Days
    ? General Ad Hoc Duties

  • moshtix
    Front Of House Customer Service, Supervisor
    2010 - 2015

    ? Ticketing Scanning, Selling, VIP Clients
    ? Supervising Staff - StereoSonic, Easter show, New Years Eve, DefQon1, Hair Expo Show, St Patrick’s
    ? Cash Handling, Reconciliations, Staff Monitoring

Education

  • St Scholastica's College
    high school
    1994 - 1999

Awards and Achievements

  • Fashion Week Award

    Production certificate


    2015

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yoshi risgalla
Education St Scholastica's College
Employer Topshop
Location Sydney Australia

 

Stats

Loop

Total $5

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