Advertising, Art Direction, Design, Events, Excel, Film, Illustrator, Languages & Multi-Lingual Services, Marketing & Social Media Management, Office, Photography & Video, Photoshop, PowerPoint, Word


  • Macquarie Graduate School of Management
    Student at Macquarie Graduate School of Management
    2017 - Present

  • Mandarin Oriental Hotel Group
    Assistant F&B Manager - In charge of F&B Marketing
    2016 - 2016


  • Macquarie University
    2017 - 2017

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Education Macquarie University
Employer Macquarie Graduate School of Management
Location Sydney Australia



Highly skilled professional with 8 years’ global customer service experience and 2 years’ background in marketing
and project management, with a proven track record in leading teams towards success.


In my previous position I was in charge of marketing strategy for the food & beverage department at Mandarin Oriental, Bangkok, a luxury and iconic 5-star hotel in Thailand.


• Defined marketing strategy for 20 business units (including 5 retail units off and on site), developing and implementing annual marketing plans.

• Successfully led the hotel’s digital marketing & e-Commerce strategy during the absence of e-Commerce & Marketing Director, reaching out to a customer base of 90K followers on Facebook, 17K on Instagram, 5K on twitter and monthly eDMs targeting over 10K guests, supporting sustained bookings & branding throughout the F&B dept.

• Led F&B marketing-related meetings, including weekly & monthly planning meetings with the executive office.

• Supervised all channels of communication, monitored reservations, customer feedback and guest complaints.

• Organised special events such as guest celebrity chefs and annual festivities.

• Oversaw artwork design, photography, videography and overall creative outputs for marketing promotions. Customised designs and content creation for each F&B outlet without outsourcing marketing or advertising agencies, working solely through in-house design for the majority of all artwork, menus, and social media posts.

• Organised over 50 promotional campaigns that resulted in increased revenues for Food & Beverage department.




Total $5



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