Date Advertised
Area of Study
UI/UX Design
Contact Hours
6:15 pm to 8:45 pm | Saturdays | Easter Break - 31/04/2018
Start Date
End Date


66-68 Devonshire Street, Surry Hills, New South Wales, 2010, Australia

Service Design Sydney - Learn Service Design

New South Wales, Sydney

Once you have successfully completed the course, be prepared to enter the new and fast emerging discipline of service design. By augmenting your skills and honing new approaches to established practices across a range of sectors, you’ll have the knowledge to audit and improve an existing service or by applying the same principles, create a new service

Our approach is intense, applied and modular; each week you will walk away with new techniques and tools to practice and apply in your day-to-day work or alternatively start a career in a budding industry.
We will prepare you with a portfolio project, give you real world experience and prepare you for entering into a career of Service Design or simply how to leverage these skills within your profile.
You will also…

Define and frame problem statements
Understand industry research techniques (Interviews, Surveys, Contextual Inquiries, Service Safaris)
Plan and conduct research with all stakeholders
Create compelling Personas
Create User Stories Storyboards
Explore the Business Model Canvas and other exploratory techniques
Define and create Customer journeys and Experience maps
Understand, plan and facilitate participatory & co-design workshops
Develop and create rapid experience prototypes
Define and create Service Blueprints
Develop effective and powerful pitches and presentations
Define a minimal viable offering (MVO) and learn how define business operating models
Conduct user testing and cognitive walkthroughs
Understand and apply best practices in Service Design

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