How can we help?

 

POPULAR QUESTIONS

I have forgotten my username or password

Click 'Log in' in the top right-hand corner of the homepage. Under the 'Username' & 'Password' boxes is a link to 'Forgotten Password/Username', simply click this and follow the prompts.

My username or password is not working

The password is case-sensitive, so be sure to use CAPS where appropriate. If you've forgotten your username or password, simply click 'Forgotten Password/Username' on the login page, below the username, password boxes to retrieve your username or password.

Can I change my username?

Usernames get deeply embedded to the site to ensure you and your work can be searched and found easily. As such we usually don't change them. If you really need your username changed, first make sure that the new username you require does not belong to anyone else (you can do a simple search to verify this), then send an email to our support team. We cannot gurantee that we can always change the username to what you require.

POPULAR QUESTIONS FROM CREATIVES

How can I change my primary profession?

Login, click your name in the top right-hand corner, then click 'Settings' from the drop down list. Click 'Edit Profile' then scroll down to 'Profession' and hover over the profession you want to make primary. Click 'Edit' then tick 'This is my Primary Profession'. Press 'Save' and then Save Changes at the bottom of the page.

How do I turn on/off email notifications?

Login, click your name in the top right-hand corner, then click 'Notifications' from the drop down list. Select 'Yes' or 'No' according to your preferences. Click 'Save Changes' at the bottom of the page.

How do I change my email address?

Login, click your name in the top right-hand corner, then click 'Settings' from the drop down list. Click 'Edit Account'. Delete your old email address from the 'Email Address' field and type in your new one. Then 'Save Changes' at the bottom of the page.

How do I reset my password?

Login, click your name in the top right-hand corner, then click 'Settings' from the drop down list. Click 'Change Password'. Type in your old password and your new password in the respective fields and then confirm your new one and click 'Save Changes'

POPULAR QUESTIONS FROM COMPANIES

HOW DO I CHANGE OUR COMPANY EMAIL ADDRESS?

Login, click your username in the top right-hand corner, then click 'Settings' from the drop down list. Click ' Edit Account'. Delete your old email address from the 'Email Address' field and type in your new one. Then 'Save Changes' at the bottom of the page.

HOW DO I RESET OUR COMPANY PASSWORD?

Login, click your user name in the top right-hand corner, then click 'Settings' from the drop down list. Click 'Change Password'. Type in your old password and your new password in the respective fields and then confirm your new one and click 'Save Changes'

HOW DO I EXPIRE JOB/S?

Login and click 'Jobs' in the main navigation. Click 'Manage Jobs' and on the right-hand side of your job listings you will see the option to 'Expire Now', click this.

How do I contact people on The Loop ?

You need to create a free ‘Company Profile’ before you can contact people in The Loop.

Once registered simply login and browse ‘People’ profiles from across the site, if you want to headhunt someone direct simply send them a ‘Handshake’ by clicking the small envelope icon under their profile picture in the People listings and start chatting directly. A handshake costs $25

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