•Dealing with customer’s orders, complaints and enquiries over the phone and face to face
•Responding to emails and telephone enquires in a professional manner to best meet the customer’s requirements
•Investigating problems with delivery issues and liaising with third party courier companies
•Administration work including filing and submitting customer’s orders for pick-up and delivery
•Managing stock discrepancies and logging wastage accordingly
•Working closely with John Lewis Buying Office regarding stock movement
•Liaising with shop floor and other branches, distribution centre’s and courier companies in order to fulfill and resolve customer’s outstanding orders
•Processing Johnlewis.com and Peter Jones return stock including re-deliveries and refunds according to deadline
•Training of new and guiding of temporary staff

•Adhering to both customer requirements and Sensis printing guidelines for the Yellow Pages advertisements ranging from small in-columns to full pages
•Examining customer contracts and copy sheets provided by sales representatives
•Creating new or editing existing documents dependant on customer requirements
•Adhering to strict layout and printing guidelines as required by Sensis
•Image sourcing, photo re-touching and manipulation
•Editing of provided logos and the creation of vector logos for print
•Completed advertisements created at strict file size requirements
•Training and providing guidance of new artist who joined our team

•Image re-touching and logo clean up; Nike ‘Choose your Weapon’ campaign
•Setting up document size, shape and layout for production of in-store displays